Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sathish on June 18, 2015, 02:59:29 PM

Title: Raised issue while making Inbound call from XLite
Post by: sathish on June 18, 2015, 02:59:29 PM

Hi,



I've configured the IVR Profile(included my application URL as initialpage-url) with some DID numbers like(18*******). When I tried to make call to this DID number there was an Message like "The Person you have dialed is currently Unavailable".

What is the cause of this issue?
Is there any server misconfiguration?
Pls let me know the reasons or possibilities for this issue....


Thanks in Advance

Title: Re: Raised issue while making Inbound call from XLite
Post by: cavagnaro on June 18, 2015, 03:03:54 PM

Logs....

Title: Re: Raised issue while making Inbound call from XLite
Post by: kamalnba on June 19, 2015, 07:59:33 AM

Which version and logs please

Sent from my SM-N910C using Tapatalk