Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on June 19, 2015, 08:24:23 AM

Title: Auto_Answer
Post by: nomster123 on June 19, 2015, 08:24:23 AM

From where do I uncheck Auto_Answer on the agents side in genesys 8.1?

Title: Re: Auto_Answer
Post by: Kubig on June 19, 2015, 08:30:03 AM

Depends on used PBX type and agent application. Be more specific or check the docs before create a rookie topic

Title: Re: Auto_Answer
Post by: cavagnaro on June 19, 2015, 02:12:50 PM

Detail your environment

Title: Re: Auto_Answer
Post by: nomster123 on June 19, 2015, 04:40:50 PM

Yes, its genesys framework 8.1 , so the problem is that I have set auto_answer to false in the interaction workspace configuration options..

But still it isnt working, all calls through simulator are automatically answered in the IWS. T-server is Avaya_CM. Do i  need to make any other change in Places, DNs, or T-server or anything to disable automatic answer by agent. please help

Title: Re: Auto_Answer
Post by: cavagnaro on June 19, 2015, 05:43:33 PM

Avaya is the key, ask them to disable it