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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 23, 2015, 02:44:59 PM

Title: Read new interaction property via strategy
Post by: cavagnaro on June 23, 2015, 02:44:59 PM

Hi guys,
Due some business needs I need to create a new Interaction Property. I did by adding a column in Interactions (IXN) table and associating a Business Attribute on UCS to Interaction (UCS) table.
So now when customer calls I go to a WebService and returns a value. I save this value on these tables. So far so good. Email scenario here.

Idea is now that this in an Interaction attribute I need to, when customer sends an email following the initial email thread (customer, agent and now customer again) I identify initial custom attribute as it is saved on the tables. I can see that effectily UCS keeps the same attached data without new intervention on my strategy. Now I need to retrieve this value from the UCS table...any clue how to do this? Can't find on IRD any object to get Interaction properties.

Thanks!

Title: Re: Read new interaction property via strategy
Post by: cavagnaro on June 23, 2015, 03:36:50 PM

Forget this...View condition property is what I was not looking at and need...