Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on June 23, 2015, 05:43:23 PM

Title: Attach a pic or file to chat
Post by: singhisking on June 23, 2015, 05:43:23 PM

Is it possible to allowe users to attach pic or a voice note or doc to the chat  and  send it to agent on workspace ?

Title: Re: Attach a pic or file to chat
Post by: cavagnaro on June 23, 2015, 06:06:00 PM

No, but I was thinking on uploading to a 3rd party server and show to the agent a link only

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Title: Re: Attach a pic or file to chat
Post by: singhisking on June 23, 2015, 09:06:27 PM

Thanks other question is can we show agent picture with agent id on chat ?

Title: Re: Attach a pic or file to chat
Post by: cavagnaro on June 24, 2015, 01:45:52 AM

Please ellaborate the question

Title: Re: Attach a pic or file to chat
Post by: bandorka on June 26, 2015, 02:31:58 PM

Yes, you can show agent picture on chat window. just send the eployeeid via an esp request (eg 12345), then show image "12345.png"

Title: Re: Attach a pic or file to chat
Post by: cavagnaro on June 26, 2015, 02:37:31 PM

It is not an existing image on http server, is a file or a screenshot taken from customer side. For example, I take my cell and take a picture to a prom code, would like to send it to agent so he can see what I am talking about.
What you describe is for images that already exists on the chat server.

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Title: Re: Attach a pic or file to chat
Post by: cavagnaro on June 26, 2015, 02:39:04 PM

Ah that is more answer to second question... Would do it by Ajax maybe, capture the agent ID, do a db search and show the agent face...why not video call then?

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