Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on June 24, 2015, 10:36:11 PM

Title: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: nonny on June 24, 2015, 10:36:11 PM

I've set userdata-map-filter to * and userdata-map-trans-prefix to X-Genesys-

I'm attaching a kvp in a vxml application.  I can see it being populated on SIP Server in the X-Genesys... header.  My app then does a blind transfer to a URS route point where a strategy plays.  The attached data is not reaching the URS strategy. 

As per threads on here I've changed consult-user-data to joint.

My trunk to GVP has refer-enabled=false, my inbound trunk from the PSTN has refer-enabled=true and oosp-transfer-enabled=true.

Is it possible that refer state difference is causing some issue?

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: cavagnaro on June 25, 2015, 02:49:36 AM

Logs and Trunk to GVP configuration screenshot

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: nonny on June 25, 2015, 04:56:06 AM

Thanks Cavagnaro

[url=https://www.dropbox.com/s/3tm8crege7b09tr/GVP%20Trunk.zip?dl=0]https://www.dropbox.com/s/3tm8crege7b09tr/GVP%20Trunk.zip?dl=0[/url]

DDI is 4841138
GVP DID is 29999
IVR Profile is ASBTesterVM-GVPCentric

URS Route Point is 22314

Particular attached data item I'm looking at is gvp_data.

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: Kubig on June 25, 2015, 06:15:08 AM

I do not know your architecture, but there is no KVP within incoming SIP INVITE message while call is landed on SIP with request to route on RP 22314. What is your used GVP model? Is there any gateway? How do you make a transfer within VXML? It points and seems like some misconfiguration.

Please note, the option "consult-user-data" has nothing to do with your scenarion and should be without any impact on your "issue".

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: nonny on June 25, 2015, 06:33:42 AM

Using the Transfer Block in Composer - blind/refer transfer.  Running GVP 8.5.  For this particular application it is testing a GVP in front flow.

The VG-ATCA.... is the external gateway. 

Gateway LRGs configured with one each pointing individually to either the primary or secondary SIP server.

I can see the KVP being added from the vxml application, but it isn't being retained/passed through when the transfer request is sent from the GVP application.

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: Kubig on June 25, 2015, 07:15:13 AM

Did you define the namelist parameter within transfer block? I am not using composer, so - could you share the vxml source code?

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: nonny on June 25, 2015, 08:50:44 AM

Can't share the source without having to trim some private info out first but attached is a screen shot of the transfer block.  I've added the kvp name to the transfer section.

[url=https://www.dropbox.com/s/4suvxq9rzk8jqnv/transfernode.jpg?dl=0]https://www.dropbox.com/s/4suvxq9rzk8jqnv/transfernode.jpg?dl=0[/url]

Title: Re: Stumped why attached data not reaching URS from GVP/SIP - same switch
Post by: clemouk on July 01, 2015, 12:03:32 PM

I use a RouteRequest block for call transfers to another RoutePoint and define the Interaction data variables in the properties of this block; you should also check the SIP Server logs as this will tell you what is happening. I had problems before with the Transfer block and could see that the SIP REFER worked with the attached data, but was then being overwritten with the original values in the SIP BYE message. Could be a different scenario to you're own setup though but the SIP logs should give you some indication.