Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: savio_nz on June 24, 2015, 11:18:10 PM

Title: CC pulse Thresholds
Post by: savio_nz on June 24, 2015, 11:18:10 PM

hi..

how do i create a threshold for SDNA = after call work

0-90 seconds - colour green
91-299 secsonds -  colour yellow
300 seconds and over - colour red

Title: Re: CC pulse Thresholds
Post by: cavagnaro on June 25, 2015, 02:14:05 AM

Search forum please

Enviado de meu C6602 usando Tapatalk

Title: Re: CC pulse Thresholds
Post by: shiningravi18 on July 09, 2015, 08:48:18 AM

Hi,

Use following Query to create threshold for ACW, where you can change values as per your request against 0 & 60


if Threshold.StatValue  > 0 and Threshold.StatValue < 60 then
  Threshold.Result = true
else
  Threshold.Result = false
end if

[b]and for color kindly user following query to create Action Wizard[/b]

' Available colors
'==============
'Blue, Green, Red, White, Black, Gray, DarkGray, DarkRed,
'Yellow, DarkYellow, DarkGreen, Cyan, DarkCyan, DarkBlue,
'Magenta, DarkMagenta.
'
'All accessed as Color.colorname

' Set a predefined color:
CCPulseNotifier.SetColor( Color.Red )

' Or...

'2.  Set a custom color:
' CCPulseNotifier.SetColor( RGB( 7, 77, 177 ) )