Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on June 28, 2015, 12:07:47 PM

Title: TRoute from URS to GVP - passing in original DNIS rather than new
Post by: nonny on June 28, 2015, 12:07:47 PM

I'm doing a TRoute in a strategy to the DID/TrunkDN number to go through to GVP.  After some troubleshooting it looks like what's happening is that even though the TRoute is reaching RM, the original DNIS (for the URS Route Point) is what is being passed through, whereas I need the DNIS to equal the DID for the IVR Profile.  Is there a function or option I've overlooked to be able to override that DNIS value?

URS RP is on SIP-S as is the Trunk to GVP.

Title: Re: TRoute from URS to GVP - passing in original DNIS rather than new
Post by: nonny on June 28, 2015, 01:18:59 PM

Found the solution (I hope).




Root Cause



RM receives INVITE with “History-Info” field. In configuration the option “sip-header-for-dnis” set with value “History-Info”, so RM will matching IVR profile with DNIS specified in filed “History-Info”. 






Solution


To select new DNIS which specifies in field Request-URI  need to set value “Request-URI” in this option