Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on June 29, 2015, 09:17:07 PM

Title: Chat Interaction Position in Queue for Targets based on skill based routing
Post by: singhisking on June 29, 2015, 09:17:07 PM

Hello SME, I need to check the Chat Interaction Position in Queue for Targets. Chat interactions are routing is based on skill based routing.

I  need to update the interaction position every 30 sec while customer waiting for agent.

Cheers.

Title: Re: Chat Interaction Position in Queue for Targets based on skill based routing
Post by: cavagnaro on June 29, 2015, 10:46:58 PM

Possible yes. Just check StatServer chat sample on WebAPI samples.


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