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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on June 30, 2015, 10:03:55 AM

Title: busy prompt on SIP Server
Post by: nonny on June 30, 2015, 10:03:55 AM

Hi guys

I've probably overlooked something simple but I have an issue where I do not get a busy tone played out in the following call flow scenario:

PSTN=>CUBE=>SIP Server=>Busy DN (either internal or an externally routed one).

I just get silence on busy.  Looking at the SIP Server deployment guide it has:

[b]busy-tone[/b]
Default Value: music/busy_5sec
Valid Values: Name and path of any valid audio file
Changes Take Effect: Immediately for all new calls

In this example, is busy_5sec the name of the folder, and if so what should the actual filename be?  I also assume this music folder should be in the install folder for SIP Server and not MCP for msml.

If I make the call via MCP by first routing to an IVR profile and vxml app I get the MCP busy audio fine.

If it's relevant I'm also not always hearing the dialing/calling tone either when a call is being transferred or dialing through to the destination DN.

Title: Re: busy prompt on SIP Server
Post by: Kubig on June 30, 2015, 10:10:22 AM

SIP cannot play anything, because SIP is just B2BUA without any RTP relation. All media services are provided by MCP itself. Check your configuration and option sip-busy-tone on trunk objects.
music/busy_5sec is a tone definition, which is saved within QTMF file under MCP_install_folder/music. All is described within documentation.