Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on July 02, 2015, 12:05:59 PM
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Hi,
I'm using UCS 8.1.400.15 with WDE 8.5 and one of the agents deleted a contact. The issue that also all the history associated with this contact was deleted from ucs database but not from ixn database. Now we are stuck with a lot of emails (aprox 200) in the ixn interactions table that are presented to the agents without body and there is a ucs error in WDE when they try to reply.
Is there a way to recover these interactions in the ucs? Even if I ask the DBA for a backup how can I copy interaction for only one contact? is it enough if I copy the records from the ucs interaction table? That presuming that I recreate the contact and update the ContactId with the old one.
And still I'm really puzzle why would deleting a contact deletes all emails for that contact.. We lost thousands of emails.
Thanks,
Mihai
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Strongly recommend to denied the deleting of contacts on RBAC level. In any case, you have to recreate the contact and fill the contactId to the IXN attributes or make a new custom contact and use his ID. No other way. I do not recommend use the DB backup for these purposes
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Would open an ESR with Genesys. Sounds awful what you describe.
Don't do db manipulation unless Genesys guys tell you to
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