Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on July 03, 2015, 02:51:59 PM

Title: eServices Agent State and Interaction Event
Post by: singhisking on July 03, 2015, 02:51:59 PM

How interacton state and agent state can be controlled using external Telephony in SAP .

Client want to use softphone in SAP to control the WDE for all interaction using translation layer.  Event such as logoff, disconnect, etc

Title: Re: eServices Agent State and Interaction Event
Post by: cavagnaro on July 03, 2015, 04:14:36 PM

GPlus with multimedia

Enviado de meu C6602 usando Tapatalk

Title: Re: eServices Agent State and Interaction Event
Post by: singhisking on July 03, 2015, 05:03:46 PM

Without Gplus using PSDK  ;)

Title: Re: eServices Agent State and Interaction Event
Post by: cavagnaro on July 03, 2015, 05:33:26 PM

Talk then to SAP guys, both of you have to create something that will be executed on SAP side and control all.
Redo all what GPlus does...worth it?