Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja12398 on July 03, 2015, 05:01:39 PM

Title: issue with msg server..
Post by: Raja12398 on July 03, 2015, 05:01:39 PM

Hi  expert,

I have seen, whenever message server not able to write to log database..it create .qsp file inside message server host..
but one strange issue, i have observed that..one t -server is not able to connect the message server..so it's creating .qsp file inside the t-server host..why it's happening??  network issue?? what is the resolution?


Thanks
Raja

Title: Re: issue with msg server..
Post by: cavagnaro on July 03, 2015, 05:34:25 PM

So...magic balls out of service.
Check DBServer logs and analyze them.
Also TServer logs when the file was created...never saw that

Title: Re: issue with msg server..
Post by: Raja12398 on July 03, 2015, 06:44:35 PM

i will check that..why we need to check db server log? the .qsp file is generating in t -server host..is it common behaviour? or strange?

Thanks
Raja

Title: Re: issue with msg server..
Post by: cavagnaro on July 03, 2015, 07:32:24 PM

Because message server writes to log db via a deserver.
You state that Tserver can't connect to message server (fix it, right?)
Now Tserver may have to write logs on db via message server, so has to put the output somewhere... Until you fix it...right?



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