Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on July 03, 2015, 06:09:31 PM

Title: GVP with Speech Verification (not Recognition)
Post by: cavagnaro on July 03, 2015, 06:09:31 PM

Hi guys,
Any one has heard of GVP using Speech Verification from some provider? If so, how?
Thanks!

Title: Re: GVP with Speech Verification (not Recognition)
Post by: Kubig on July 03, 2015, 06:48:38 PM

Do you think "voice biometrics"? :-)

Title: Re: GVP with Speech Verification (not Recognition)
Post by: cavagnaro on July 03, 2015, 07:30:17 PM

Yeah, but does GVP supports it? That is my question.
Have you deployed it?

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Title: Re: GVP with Speech Verification (not Recognition)
Post by: clemouk on July 06, 2015, 09:41:27 PM

Genesys itself doesn't provide native support for Voice Biometrics however you use Nuance with MCP to do this. We acquired a quote for a clinet for this recently; they license it based on number of users to remember via their voice print for a given "password phrase" - such as "my voice is my password". Not cheap though!

Title: Re: GVP with Speech Verification (not Recognition)
Post by: Kubig on July 08, 2015, 11:03:27 AM

As Clemouk said, there is no native support (at this moment) for "voice-password". As the main vendor is Nuance for these purposes, but you can of course contact any other company or developers (I have some experience with Nuance VoicePassword solution and local providers)