Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: David on January 01, 1970, 12:00:00 AM

Title: DMA and new category
Post by: David on January 01, 1970, 12:00:00 AM

Hi all,

Why in Data Modeling Assistant, do I see only some categories and not for exemple Average Category. How could I had this Category ?

Thanks

Title: DMA and new category
Post by: ecki on January 01, 1970, 12:00:00 AM

Because collecting of Average data doesn't make sense for Historical Reporting. You have to calculate Average data for accurrate time period from total values directly in the Reports.

Title: DMA and new category
Post by: David on January 01, 1970, 12:00:00 AM

Thanks

Title: DMA and new category
Post by: KM on January 01, 1970, 12:00:00 AM

I was able to create average stats by defining my own stats in statserver. This way, we do no have to do as much number crunching when we generate all our reports. Brio is an excellent product, but when it comes to math, Genesys made a big mistake: the product is good for running small, structured queries with a preset data pool, but when you start working with custom queries and needing to process multiple db sources, I think it is really lacking some of the features available in the other reporting packages. This is why we try to do all our math either in statserver or with stored procedures.

What stats are you trying to generate, because maybe I can help you with it.