Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on July 07, 2015, 07:00:08 PM

Title: Match Call by ANI
Post by: gzooby on July 07, 2015, 07:00:08 PM

Hi everyone,

I am trying to develop a scxml routing application to use with the GMS (Genesys Mobile) and ORS,  that matching only by ANI could know that the customer that is calling have a waiting interaction and could add all the metadata to the inbound interaction.
Anyone have deploy a mobile solution with this usage?

Thanks!

Z