Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: janesh22 on July 10, 2015, 04:46:59 AM

Title: Unknown call in CCPulse
Post by: janesh22 on July 10, 2015, 04:46:59 AM

Hi ,

We are testing some templates the customer had in their old DMS solution in the new SIP environment.Customer has a stat called "CurrNumberUnknownCalls "

The stat is as follows :
Category: CurrentNumber
Subject: DNAction
MainMask: CallUnknown

Tester not sure how to test this one. The manual says that unknown call is a call that is not inbound, outbound , internal and consult.

Not sure how to make an unknown call so we can see some values and pass the test ?

Any ideaS ?

Cheers
J

Title: Re: Unknown call in CCPulse
Post by: cavagnaro on July 10, 2015, 05:40:32 AM

Only happens on shitty PBX :D
Will not on SIP Server