Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: HeavyStorm on July 14, 2015, 08:26:35 PM

Title: How to transfer a call to a Agent Group using the SDK?
Post by: HeavyStorm on July 14, 2015, 08:26:35 PM

Hello all,

I'm using the Genesys Platform SDK to create a customized softphone. I'm trying to transfer a call to a [b]group of agents [/b] thru the SDK.

[list]
[li]It's my current understanding that the object I'm looking into is an Agent Group, but it's my guess that it could also be a queue.[/li]
[li]Right now, I can do transfers to individual agents by looking up their DN (they are either catalogued or retrieved through the Stat Server).[/li]
[li]I use the RequestMuteTransfer to do so.[/li]
[/list]

Thanks for any help.

Title: Re: How to transfer a call to a Agent Group using the SDK?
Post by: cavagnaro on July 14, 2015, 08:39:30 PM

You don't transfer to an AG directly. You transfer to a Routing Point and it will follow your business logic.

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