Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on July 15, 2015, 08:41:04 PM

Title: Twitter Intergration
Post by: singhisking on July 15, 2015, 08:41:04 PM

Hello SME. I am configured successfully SMS driver and Faceook/Twitter  and all connected well.

I need help with Twitter, I added the handle to monitor and I am getting the tweets with that handle in genesys but issue I am facing is I am also getting agent response  back on WDE.

How I can stop getting agent replies ? its running like infinite loop right now unless I stop the interaction without replying.

Title: Re: Twitter Intergration
Post by: cavagnaro on July 15, 2015, 09:49:32 PM

Guess you forgot on the target object the stop object for existing interactions.
Check your URS and IXN logs

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Title: Re: Twitter Intergration
Post by: singhisking on July 16, 2015, 02:59:38 AM

Sorry, let me provide more info. yes , I do have stop existing interaction in target block.,

Reply to twitter are successfully getting on twitter and i Can see replies on twitter but somehow these replies again come back as new interaction on agent WDE.

Twitter driver is pulling all recent replies etc from all parties and creating interactions.

I think,I am missing some configuration setting.

Title: Re: Twitter Intergration
Post by: cavagnaro on July 16, 2015, 03:12:41 AM

Again, check URS logs and IXN. Magic balls are out of service for the moment.

Title: Re: Twitter Intergration
Post by: Airex on February 11, 2016, 11:07:41 AM

Hi,

Could you please check the option below where the value is false or true?

get-home-timeline=false


Thanks,
Serkan