Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on July 16, 2015, 05:07:24 AM

Title: Can you tell if a phone is forwarded on the PBX side through TServer?
Post by: nonny on July 16, 2015, 05:07:24 AM

Hi guys

If a phone is connected to the Cisco voice network,  but the DN is monitored by CUCM T-Server, without custom coding is it possible to have IRD (or Composer) know if the phone is set for call-forward or DND  where there is no agent logged in?

Title: Re: Can you tell if a phone is forwarded on the PBX side through TServer?
Post by: Kubig on July 17, 2015, 07:52:49 AM

In general, it is not possible.