Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dtorres265 on July 17, 2015, 04:09:48 PM

Title: Avaya Sip hardphones model 9608
Post by: dtorres265 on July 17, 2015, 04:09:48 PM

We are in the process of migrating from Avaya to Genesys Sip server 8.1, we have some issues on making those phones work with Sip server 8.1
We are using firmware 6.5.0 of model 9608 and also we are testing model 4621.
Anybody can provide some feedback on using Avaya hardware with Genesys SIP server?

thanks in advance

Title: Re: Avaya Sip hardphones model 9608
Post by: genesysguru on July 19, 2015, 11:59:59 AM

Hi,

Even though they support SIP I very much doubt they would work with SIPS e.g. Broadsoft extensions etc. According to this (http://docs.genesys.com/Documentation/System/8.5.0/SMI/SupportedHardPhones) the following Avaya hardphones are supported:

4610SW, 4620SW, 4621SW,9650

Regards

Title: Re: Avaya Sip hardphones model 9608
Post by: dtorres265 on July 20, 2015, 06:49:29 PM

thanks for your reply,
I saw that PDF. But I'm wondering if somebody can give me an official answer about if  will or will not work.
We can register it but is not registering well, default sip port etc.

Title: Re: Avaya Sip hardphones model 9608
Post by: cavagnaro on July 20, 2015, 07:04:54 PM

[quote]
if somebody can give me an official answer
[/quote]

You just got it, official Genesys supported docs. Anything else, is up to you.