Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on July 27, 2015, 01:56:09 PM

Title: Call transfer
Post by: nomster123 on July 27, 2015, 01:56:09 PM

Hi, Im using Avaya CM as the T-server with the Simulator toolkit for call dialling, I want to achieve call transfer once it gets to agent in IWS.

I know the procedure from the  IWS but are there any configurations to be done on t-server to transfer the call. Saw the documentation couldnt find it.

Title: Re: Call transfer
Post by: nomster123 on July 27, 2015, 01:57:43 PM

Corrections: I am using SIP server and SIP Phone for dialling not Avaya CM.