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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on July 27, 2015, 07:15:42 PM

Title: how to check numbers of interaction in specific workbin
Post by: singhisking on July 27, 2015, 07:15:42 PM

Hello SMEs. I am working on client requirements where I need to check if total numbers of interactions in agent group workbin are > 0 (this is for interaction received during off hours) at 7 AM (before call centre starts operation ) , if yes, put back all these interaction back into the queue.

Please share, how i can achieve this.  As per my understanding need to use a schedule strategy  but what is the formula to get total numbers of interactions in agent group workbin.

Also how I can pull these interactions from workbin ?

Title: Re: how to check numbers of interaction in specific workbin
Post by: cavagnaro on July 27, 2015, 09:45:01 PM

You don't do that... Interactions are independent, the strategy applies to each interaction, not all of them.

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Title: Re: how to check numbers of interaction in specific workbin
Post by: singhisking on July 27, 2015, 11:26:11 PM

got it ...tks..