Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jo3y80 on July 30, 2015, 07:43:42 AM

Title: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on July 30, 2015, 07:43:42 AM

Hi Everyone,

I have a problem regarding Genesys Administrator.

Everytime I login to GA and after accessing the options, it will go back again to the login page.

It keeps on going and even for a few minutes, automatically it will just go back to login page.

I have the video link for everyone to see the issue, https://youtu.be/VdjzIhghkDA

Is this something related to time-out or security issue?

Can anyone help me on this?


Thanks

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: cavagnaro on July 30, 2015, 12:52:00 PM

Does this also happens on Chrome for example?
Check IIS security settings
Clean IE cookies

Enviado de meu C6602 usando Tapatalk

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on July 31, 2015, 01:37:31 AM

Hi,

Yes. It happens to all browsers. I have already checked the security settings for all browsers including IIS settings but still having this issue which is weird.

Does LDAP integration could have a cause on this?


Thanks!

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on August 13, 2015, 08:38:39 AM

up

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: Kubig on August 13, 2015, 08:49:13 AM

Enable DEBUG logging on GA and IIS level and try to check if there will be anything weird.  Did you create application pool and application site within IIS by yourself or by install wizard?

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on August 13, 2015, 09:05:28 AM

Hi,

It was done by install wizard. Will do the debug logging on GA but btw, how to activate debug on IIS? Sorry for the noob question.

Thanks for your reply.

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: Kubig on August 13, 2015, 10:56:35 AM

DEBUG logs of GA are more important than IIS, so let do the GA first. Perhaps the IIS logs would not be necessary. Is the GA installed in the latest version? What version of OS and IIS is used?

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: eugene on August 29, 2015, 07:04:48 AM

Hey there, we had this exact issue recently and adddressed it by excluding GA installed directory from antivirus scanner.  Somehow it was added by Mcaffee and resulted with this exact looping symptom so i suspect you're experiencing the same.

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on August 31, 2015, 05:01:25 AM

Hi Kubig,

I haven't got access yet from the client so I wasn't able to activate the debuggin for GA. As for the version, it is 8 i think. But once I got session from them, I'll turn on the debug.

Hi Eugene,

Regarding the virus scanner, is it from the user end or on the server end?


Thanks everyone!

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: cavagnaro on August 31, 2015, 05:18:46 AM

Server side of course...

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: eugene on August 31, 2015, 05:37:56 AM

the IIS machine hosting GA - chances are you'll have some antivirus that's causing. 

Title: Re: Genesys Administrator keeps on Logging Out and would ask for user credentials
Post by: jo3y80 on August 31, 2015, 06:21:38 AM

Thanks for your replies everyone. Will check on that once client give me access to their server to implement what everyone suggested.