Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on July 31, 2015, 01:40:35 AM

Title: WFM account
Post by: Leonxxx86 on July 31, 2015, 01:40:35 AM

Hi All,

Could someone please help? I'm stuck here, I have created a user (agent) in Person folder in CME and trying to created the same login but in WFM, Genesys giving me an error (error code: SCEE011) which is the duplicate account. How do I avoid this? Thanks

Title: Re: WFM account
Post by: nonny on August 01, 2015, 01:54:14 AM

Why are you trying to create the same login in WFM?  Couldn't you just assign the person that's already setup in CME to a role in WFM?

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Title: Re: WFM account
Post by: Leonxxx86 on August 02, 2015, 11:35:03 PM

Thanks nonny for your reply, I want the user to login to WFM and IWS with the same login credentials. I can see here in CME that a few users have the same login but I dont know how that has been done. 

Title: Re: WFM account
Post by: nonny on August 03, 2015, 08:47:10 AM

Read up on sync via WFM configuration utility... I believe it may be in the help of the utility as well. 

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Title: Re: WFM account
Post by: Shooter on August 03, 2015, 02:09:11 PM

Configure/put that user/person under correct role in WFM config utility. Post that you should be able to login with same credentials in CME and WFM.