Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Home Shopping Network
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, I was wondering if there is anybody from Home Shopping Network reading this. I have read case study for HSN Genesys implementation, and was wondering if someone could answer some of the questions regarding OCS 6.5 capabilities.

Thanks in advance,
Vic

Title: Home Shopping Network
Post by: Matt Lehrer on January 01, 1970, 12:00:00 AM

I work at HSN.. A little late though huh?

We used Genesys Outbound in the 5.1 days. We installed OCS 6.1
in dev but never used it in production.

Title: Home Shopping Network
Post by: Joe on January 01, 1970, 12:00:00 AM

Vic, I don't work there, but am familiar with outbound...

Title: Home Shopping Network
Post by: buby on January 01, 1970, 12:00:00 AM

We developed our own outbound application using predictive dialer.

Title: Home Shopping Network
Post by: Vic on January 01, 1970, 12:00:00 AM

You mean you have developed application on top of OCS? Or did you develop your own thing?

I find OCS a really advanced product with a helluva of bells and whistles. Unfortunately, Mosaix has already left a lasting impression here, and so, all customers want is OCS that works like Mosaix! I have on many occasion tried to explain that it should not be fitted to work as Mosaix, but...so far, each time I see an OCS implementation, it is always mimicking that of Mosaix...
Why, god, why?