Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on August 06, 2015, 11:46:50 AM

Title: Configuring Workbins
Post by: upk_singhm on August 06, 2015, 11:46:50 AM

Hi Team,
Can you please let me know how and where do we configure Agent/Group/Draft/different types of workbins in eServices?

Appreciate your help.

Thanks,

Title: Re: Configuring Workbins
Post by: cavagnaro on August 06, 2015, 12:05:14 PM

When you create a workbin on IRD subcomponent Business Processes Management you select on its properties which type it will be.


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Title: Re: Configuring Workbins
Post by: upk_singhm on August 12, 2015, 07:34:32 AM

Thanks Cavagnaro,

I figured it out with your guidance, appreciate it.

:)