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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on August 07, 2015, 02:06:48 AM

Title: Chat statistics using GMS STAT API
Post by: singhisking on August 07, 2015, 02:06:48 AM

Hello all,

I need to find how many chat interactions are waiting in virtual queue plus how many targets available (skill expression). I think.gms stat api can can give me all this info.

Can some one guide me how to query stat server for above. As i am using skill expression in target plus virtual q only for reporting.

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Title: Re: Chat statistics using GMS STAT API
Post by: singhisking on August 08, 2015, 02:07:34 AM

[quote author=singhisking link=topic=9028.msg40440#msg40440 date=1438913208]
Hello all,

I need to find how many chat interactions are waiting in virtual queue plus how many targets available (skill expression). I think.gms stat api can can give me all this info.

Can some one guide me how to query stat server for above. As i am using skill expression in target plus virtual q only for reporting.

Sent from my SGH-I317M using Tapatalk
[/quote]
I am able to find most the stats except how many chat interactions waiting in the virtaul queue. Any suggestions on how to find this.

Sent from my SGH-I317M using Tapatalk