Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on August 08, 2015, 07:20:07 AM

Title: SCI Fluctuating
Post by: Shooter on August 08, 2015, 07:20:07 AM

Hi All,

My SCI is fluctuating too much. Or I should say it's refreshing many times and when I opens it behaves as it's fluctuating.
Can someone tell me where to chnage this refreshing option of SCI?

Title: Re: SCI Fluctuating
Post by: nonny on August 08, 2015, 11:25:33 AM

What exactly is fluctuating?  Which part of SCI?

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Title: Re: SCI Fluctuating
Post by: cavagnaro on August 08, 2015, 12:55:26 PM

You may have a conflict between 2 applications going main and backup. Try to find out which one and solve why they have such conflict

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Title: Re: SCI Fluctuating
Post by: raza990 on August 10, 2015, 02:38:39 PM

Check HOST in CME. Might be some HOST do have LCA port configured and that HOST do not have LCA installed.

Title: Re: SCI Fluctuating
Post by: cavagnaro on August 10, 2015, 03:06:53 PM

If LCA is not installed the host would be grayed out no application would be monitored at all. Even, he couldn't be able to install any application.

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Title: Re: SCI Fluctuating
Post by: Shooter on August 11, 2015, 09:03:00 AM

Hi All,

Thanks for your response.
By saying 'fluctuating', I mean to say that whenever I click on any folder in SCI then all the applications (with their status) will come at right side window. That list of applications are blinking/fluctuating too much. For me it seems that SCI is refreshing the status of applications very frequently.
I hope I am able to clarify my doubt here. So I just want to know that do we have any option anywhere in SCI, SCS, Stat server etc. which is responsible for this?

Title: Re: SCI Fluctuating
Post by: cavagnaro on August 11, 2015, 11:14:37 AM

I did understand and saw that behavior before.
Check what I said already. And who is responsible?? come on...SCI is a client, so server is who?

Title: Re: SCI Fluctuating
Post by: Shooter on August 11, 2015, 01:39:16 PM

Hi Cavagnaro,

None of the applications are going from 'primary' to 'backup' mode or vice-versa. Applications are stable and their status is not changing.
So, where exactly I should check now??

Title: Re: SCI Fluctuating
Post by: Kubig on August 11, 2015, 01:53:01 PM

In logs of SCS, which is a server for SCI :)

Just question : Described behaviour of SCI has been encountered at start of the solution or there is any other milestone like upgrade, migration, etc.? What steps have been executed during your analysis (reinstall, another PC, etc.)?

Title: Re: SCI Fluctuating
Post by: cavagnaro on August 11, 2015, 02:05:11 PM

Ermmm and how are you sure? If fluctuations are fast you won't see that change...only analyzing logs...

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