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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on August 10, 2015, 10:53:27 PM

Title: Audio through MCP (msml) only playing partially sometimes
Post by: nonny on August 10, 2015, 10:53:27 PM

HI guys

I have a weird issue where on some calls, a prompt played via MCP will play only the first few seconds of it.  For example if the prompt says "Thanks for waiting.  A customer service rep will be with you shortly", sometimes all that's played is "Thanks for w".  I'm getting this on separate MCPs, so it's not limited to one specific instance.

Any ideas what may be the cause?

Title: Re: Audio through MCP (msml) only playing partially sometimes
Post by: cavagnaro on August 11, 2015, 01:26:38 AM

Logs

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Title: Re: Audio through MCP (msml) only playing partially sometimes
Post by: nonny on August 11, 2015, 01:54:38 AM

Unable to replicate it on demand now  :) Network issue at the time maybe dropping part of the packet?

Was hoping maybe it was an issue people had come across before to save people looking through the production logs and me having to pull the relevant bits out :)

Title: Re: Audio through MCP (msml) only playing partially sometimes
Post by: cavagnaro on August 11, 2015, 02:18:52 AM

That never happens. As usual just check your network

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