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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on August 11, 2015, 12:48:27 AM

Title: Which TServer/SIP plays ring tone in this scenario?
Post by: nonny on August 11, 2015, 12:48:27 AM

If a call is routed from a routing strategy playing on SIP Server, to target an agent DN on a Cisco TServer, which of the two is responsible for playing the ring-tone to the caller?

Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: cavagnaro on August 11, 2015, 01:26:18 AM

Which ring tone? Depends on which RP the strategy is being executed. You can easily answer yourself by checking your Tserver and sip server logs with URS ones.

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Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: kamalnba on August 11, 2015, 02:47:25 AM

Which Ringtone you are referring.... Media Server can you used for MOH and queue music...

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Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: nonny on August 12, 2015, 01:20:11 AM

Okay so I have the QTMF file on the MCP servers, but still not getting the ring-tone to play as per the music/ring-back option set against the CUCM TServer.  Looking at the deployment guide for Media Server 8.5 it refers to a particular component the CUCM to Media Server connector.  I assume that's why handoff to agents on the Cisco switch aren't playing the ring-back tone from MCP to callers while the agent phone is ringing.  I guess the MCP/Connector setup are similar to Stream Manager operation.  That would make sense as obviously on the SIP Switch there are Trunks pointing to RM for msml service etc.

Has anybody deployed this connector and if so, any thing I should be aware of - any issues you had?

Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: Kubig on August 12, 2015, 07:22:05 AM

Yes, there must be the CUCM connector installed - follow the doc. No critical issues encountered.

Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: nonny on August 12, 2015, 09:34:10 PM

Thanks Kubig

Out of interest, in a GVP7 environment without Stream Manager, how was media services provided to TServers?  Did GVP7 have a component similar to MCP back then?

Title: Re: Which TServer/SIP plays ring tone in this scenario?
Post by: Kubig on August 13, 2015, 08:03:40 AM

Without Stream Manager the SIP server is not able to provide media services like announcement, MOH, etc. It not depends on GVP at all. MCP component is just in releases 8.x.