Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: eduardosaito on August 11, 2015, 01:36:56 PM

Title: EventError on transfer call to third party IVR
Post by: eduardosaito on August 11, 2015, 01:36:56 PM

Hi there,

we discovered last week an issue about call transfers in our environment.

We use our own agent desktop application .

When an agent gets a call, then consults his supervisor, returns to the client and then transfers him to our 3rd party IVR, our Sip Server shows an Event Error due to 0231 DN is Busy.

If the agent doesn´t make any consult during the call and transfers the call to the 3rd party IVR, the routing is OK.

The transfer call consists in sending the call to a strategy that uses a TRoute function sending it to our 3rd party IVR.

We have  several trunks pointing to several IVR's and all the trunks have the prefix set to "*2"

then the TRoute tries to route to *2+IVR DNIS

Does someons have any clue or had a similar issue like that ?

Title: Re: EventError on transfer call to third party IVR
Post by: Kubig on August 11, 2015, 01:39:11 PM

Post logs or nobody will able to help.

Title: Re: EventError on transfer call to third party IVR
Post by: eduardosaito on August 11, 2015, 04:11:27 PM

i will. Just posted before posting the logs cause i am not at work right now. Will be there later.

thanks in advance.  ;D