Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vishwasam on August 12, 2015, 01:15:41 PM

Title: Auto Answer in Phone and IWS
Post by: Vishwasam on August 12, 2015, 01:15:41 PM

Please check the below scenario:

We have a Genesys setup with Cisco switch as Gateway. we are working on IWS custom dll changes for CRM integration. I am unable to answer the call when Auto answer is disabled in both phone and IWS. I tried the scenario the lab with Xlite and still see the issue some times.

All the options like both phone and IWS auto answer enabled and either of them enabled are working. When auto answer disabled on phone and IWS, couldnt answer the call.

Is this a default way it works or any work around available ?

Title: Re: Auto Answer in Phone and IWS
Post by: Kubig on August 12, 2015, 01:24:05 PM

It is not correct behaviour, but without any logs nobody will able to help you. What happens when you want to answer call with auto-answer=false? Why are you using Xlite and not embedded IWS SIP endpoint?

In general, the auto-answer option on IWS level has nothing to do with possibilty to answer the call.