Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: singhisking on August 12, 2015, 03:01:35 PM

Title: QA review of facebook and Twitter replies
Post by: singhisking on August 12, 2015, 03:01:35 PM

Any one implemented QA review of facebook and Twitter replies similar to email review process ? If yes, please guide.

Title: Re: QA review of facebook and Twitter replies
Post by: Kubig on August 12, 2015, 04:30:30 PM

What is not clear for you within this field?

Title: Re: QA review of facebook and Twitter replies
Post by: cavagnaro on August 12, 2015, 05:38:14 PM

Shouldn't it be the same as any other interaction?

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Title: Re: QA review of facebook and Twitter replies
Post by: singhisking on August 13, 2015, 02:33:08 AM

[quote author=cavagnaro link=topic=9038.msg40484#msg40484 date=1439401094]
Shouldn't it be the same as any other interaction?

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[/quote]
Whether qa reviewer will be able to reject the request and send back to agent?

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Title: Re: QA review of facebook and Twitter replies
Post by: cavagnaro on August 13, 2015, 02:36:04 AM

Why not? It is an interaction flowing inside URS and IXN and will be send only when reaches appropriated queue

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