Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on August 13, 2015, 03:13:57 PM

Title: Facebook private-messaging trouble
Post by: Filippe on August 13, 2015, 03:13:57 PM

Hi guys,

we installed Social Message server and configured it, but we have problems with private-messaging!
facebook media is fine!

when i try to get a trace of the strategy, the interaction does not even come (private)
we configure the Chat Server as well, and use the page ID token but still nothing!

any idea?
maybe i need to ask Genesys customer care a permission for the token ?

Thanks!

Title: Re: Facebook private-messaging trouble
Post by: cavagnaro on August 13, 2015, 03:58:25 PM

Ermm...like yeah...did you follow all API integration steps required? What does SM server says?

Enviado de meu C6602 usando Tapatalk

Title: Re: Facebook private-messaging trouble
Post by: singhisking on August 18, 2015, 04:43:48 AM

[quote author=filippe_macedo link=topic=9042.msg40503#msg40503 date=1439478837]
Hi guys,

we installed Social Message server and configured it, but we have problems with private-messaging!
facebook media is fine!

when i try to get a trace of the strategy, the interaction does not even come (private)
we configure the Chat Server as well, and use the page ID token but still nothing!

any idea?
maybe i need to ask Genesys customer care a permission for the token ?

Thanks!
[/quote]
Do you see private message in ixn db?

Sent from my SGH-I317M using Tapatalk