Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vene123 on August 14, 2015, 11:57:46 PM

Title: trainings on Genesys routing
Post by: Vene123 on August 14, 2015, 11:57:46 PM

Hi All,

I am looking for genesys training in routing can someone help me please.

Really appreciate your help in this.

Thanks in advance!

Title: Re: trainings on Genesys routing
Post by: cavagnaro on August 15, 2015, 03:41:46 AM

You can check URS user guide, the strategy samples PDF. 
Trainings are provided by Genesys only and you need to be a partner or customer.

Enviado de meu C6602 usando Tapatalk

Title: Re: trainings on Genesys routing
Post by: Adam G on August 15, 2015, 09:33:55 AM

To what degree do you want training?  As an introduction - or as an operator/administrator - or as a designer/developer?