Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on August 18, 2015, 10:10:28 AM

Title: Marking an Email as High Priority
Post by: upk_singhm on August 18, 2015, 10:10:28 AM

Hi Team,
Is there a way to mark an email as High Priority so when my customer reads that email in let's say Outlook/Lotus Notes he gets it as a high priority email?

Thanks, ??? ??? ???

Title: Re: Marking an Email as High Priority
Post by: Kubig on August 18, 2015, 10:17:20 AM

Set RFC Header "importance" to proper value (for example "High") within the routing strategy

Title: Re: Marking an Email as High Priority
Post by: upk_singhm on August 18, 2015, 12:23:06 PM

I want to achieve this using the Desktop client and not routing strategy. Like iWS/WDe or maybe a custom built application.

Title: Re: Marking an Email as High Priority
Post by: Kubig on August 18, 2015, 12:26:08 PM

How do you want to send the emails from any app without any related to routing? You always use IQ for outbound emails, and IQ has relatation to the BP (Business Process) where the strategy should be linked.

Title: Re: Marking an Email as High Priority
Post by: cavagnaro on August 18, 2015, 11:19:51 PM

Use an attach Data value named Priority... Then read that value from strategy and apply what Kubig said...simple...

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Title: Re: Marking an Email as High Priority
Post by: upk_singhm on August 19, 2015, 03:49:04 PM

Hi kubig, can you tell how and where to change the RFC header thru IRD or Composer?

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Title: Re: Marking an Email as High Priority
Post by: upk_singhm on August 19, 2015, 03:50:26 PM

I'm novice to editing routing strategy, any help with details is much appreciated...

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Title: Re: Marking an Email as High Priority
Post by: Kubig on August 20, 2015, 06:47:13 AM

Only one recommendation : order and visit any Genesys training. I cannot image, how you can work with anything what do you not know on basic/rookie level. It is same, that you cannot drive a car if you have not passed the driving school exam. On other side, all is documented very well within URS_ref guide, so you can get that as a knowledge source. We already have helped you and tell you how to achieve your goals in this topic.

Title: Re: Marking an Email as High Priority
Post by: upk_singhm on August 31, 2015, 01:18:23 PM

Hi All,
Thanks for your guidance, I was able to achieve this using your ideas.

Appreciate your help.

Thanks,