Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeff on January 01, 1970, 12:00:00 AM

Title: I cannot get my config server's status
Post by: Jeff on January 01, 1970, 12:00:00 AM

Dear Genesys gurus, I need your advice. I am installing Genesys 6.5 and have noticed that I cannot see confserv's status in Solution Control Interface. Can someone please tell me why it tells me that my confserv is [stopped] when it is actually running? Should it be this way?

Title: I cannot get my config server's status
Post by: Superglide on January 01, 1970, 12:00:00 AM

Jeff,
Are you running a CSProxy? I cannot even see our config server in our SCI.

Title: I cannot get my config server's status
Post by: Kevin on January 01, 1970, 12:00:00 AM

Look in the documentation, I think the framework deployment guide. I know if you put the following in your dbserver.cfg file, you can see the cfg_dbserver's status:
[lca]
lcaport=4999

I remember reading it in the 6.5 documents, b/c it also goes through setting up redundant cfg_dbservers and confserv's. (It's not as straightforward as it looks).

Title: I cannot get my config server's status
Post by: Jeff on January 01, 1970, 12:00:00 AM

thank you!
I have added [lca] section to my confserv and now I can see its status in SCI. Why do I have to add it manually? Why was it not part of confserv.conf file? Is there a reason why I would not want to use lca section?