Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on August 19, 2015, 12:57:32 PM

Title: Playing announcement and Collect Digits
Post by: nomster123 on August 19, 2015, 12:57:32 PM

I am making a simple strategy where an announcement is played and digits are collected whatever the user has entered. for this i am using the VOice treatment block with the name play announcement and collect digits. I am using a voice prompt made in the Config manager in the prompts tab of this block.after the call goes through this block I make a new variable v_ced and assign CED[] to it.

When i place call, its gets routed quickly and it dont get to enter digit and in logs dont see any digit in this variable.
Please guide, unable to find anything in the documents using the same method

Title: Re: Playing announcement and Collect Digits
Post by: cavagnaro on August 19, 2015, 01:24:47 PM

My magic ball indicates that you missed the guide upload on server epsilon_gama3, do a chmod to that folder too...all is clear now...
Post logs...

Title: Re: Playing announcement and Collect Digits
Post by: Adam G on August 19, 2015, 01:30:04 PM

[quote author=cavagnaro link=topic=9051.msg40550#msg40550 date=1439990687]
My magic ball indicates that you missed the guide upload on server epsilon_gama3, do a chmod to that folder too...all is clear now...
Post logs...
[/quote]

Wow - that's the best bit of sarcasm I've seen in a while.  Well done! :)