Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on August 21, 2015, 12:09:05 PM

Title: Passing attached data from IVR to Agent Desktop
Post by: aravind_mano on August 21, 2015, 12:09:05 PM

Hi,

I want to display attached data in Case Information window in IWS.  I have tried the below blocks in composer to send data.

1. Transfer / RouteRequest block -> type:bridge, gvp:userdata:callVars -> It displays attached data in Case Info window in IWS.
Question:
If i use transfer type:blind and set gvp:signavar:callVars -> It does not display attached data in Case Info. Why ?

2. Interaction data block -> I have selected userdata variable list. I could see the variables populated in AttributeUserData in SIP logs. However, it does not display in Case Info Window.  Why?

SipServer options:
userdata-map-format = "X-Genesys-"
userdata-map-trans-prefix = "sip-header"
userdata-map-filter = *
userdata-map-all-calls = true

Created business attributes and mapped in IWS option
interaction.case-data.format-business-attribute

Let me know if there are any other option available.

Thanks,
Aravind

Title: Re: Passing attached data from IVR to Agent Desktop
Post by: Kubig on August 21, 2015, 12:15:55 PM

Does the BA exactly match with name of KVP? It is main prerequisite.

Title: Re: Passing attached data from IVR to Agent Desktop
Post by: aravind_mano on August 21, 2015, 02:27:02 PM

Yes. The BA are matched exactly what i configured in IVR. It works fine for bridge transfer with gvp:userdata attribute has set. My question is what options are required to display attached data in case window when we use blind transfer or interaction data block.

Thanks,
Aravind