Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alyw on August 22, 2015, 05:03:15 AM

Title: How to post selected queue info to agent desktop
Post by: Alyw on August 22, 2015, 05:03:15 AM

I've a listview for displaying selected queue info in my agent desktop (developed by using PSDK 8.5). I was able to connect to the CCPulse as well as the Stat Server (done in the coding), but the problem is I have no idea on how to select specific queue info and get their statistic type.

[table]
[tr]
[td]Environment[/td]
[/tr]
[/table]
[table]
[tr]
[td]  [-]Switched[/td]
[/tr]
[/table][table]
[tr]
[td]      [-]prepaid_vqs[/td]
[/tr]
[/table][table]
[tr]
[td]            prepaid_vq_bpo1[/td]
[/tr]
[/table][table]
[tr]
[td]            technicalprepaid_vq_bpo1[/td]
[/tr]
[/table]
[table]
[tr]
[td]      [-]symphony[/td]
[/tr]
[/table][table]
[tr]
[td]            corporate_vq_bpo2[/td]
[/tr]
[/table]

Based on the table above (illustrated from CCPulse) , how can I select prepaid_vq from prepaid_vqs and corporate_vq from symphony and get their statistics ServiceFactor and CurrMaxWaitingTime at the same time?
My expected output (the view in my agent desktop) is:

[table]
[tr]
[td]QueueName      Service Factor      CurrMaxWaitingTime[/td]
[/tr][/table]
[table][tr][td]prepaid_vq[/td]
[/tr][/table]
[table][tr][td]corporate_vq[/td]
[/tr]
[/table]