Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 27, 2015, 08:42:54 AM

Title: Hyperion Performance Suite 8.5
Post by: PFCCWA on August 27, 2015, 08:42:54 AM

Hello,

We have a customer who is still using hyperion performance suite.
this was deployed by a previous integrator so we do not have access to user id and password.

I know it is no longer under support but wondered whether this can be reset?
or where is the user id set up or come from?
I have tried CME and DB logins but they do not work.

thanks.

Title: Re: Hyperion Performance Suite 8.5
Post by: Kubig on August 27, 2015, 09:02:42 AM

If the default account has changed password, you have two choice:

1. Decrypt the password from database records
2. Reinstall Hyperion SW

Title: Re: Hyperion Performance Suite 8.5
Post by: PFCCWA on August 27, 2015, 09:58:05 AM

I have tried the default account but it did not work,
maybe the user id can be changed when deploying..

Title: Re: Hyperion Performance Suite 8.5
Post by: Adam G on August 27, 2015, 02:32:00 PM

What component are you using to "log in"?  Hyperion Client (Designer) / Web Client / Enterprise Server ?

Title: Re: Hyperion Performance Suite 8.5
Post by: PFCCWA on August 27, 2015, 09:54:39 PM

hello

web client
url=http://localhost:8080/Hyperion/browse/login
server=<hotname>:1800
I have tried both authentication names of default- default_system and system.

thanks,

Title: Re: Hyperion Performance Suite 8.5
Post by: Adam G on August 28, 2015, 06:03:22 AM

So, the web client - try hyperion/hyperion

You might want to take a look at accessing the Enterprise Server (HES), rather than just accessing through a client WebUI.  You might have more luck!

Title: Re: Hyperion Performance Suite 8.5
Post by: Kubig on August 28, 2015, 10:10:53 AM

if you have access to the Hyperion database, you are able to create any user manually and afterthat log in with this user. I have used this approach in past for some customers.

Title: Re: Hyperion Performance Suite 8.5
Post by: Adam G on August 28, 2015, 10:55:23 AM

[quote author=Kubig link=topic=9066.msg40630#msg40630 date=1440756653]
if you have access to the Hyperion database, you are able to create any user manually and afterthat log in with this user. I have used this approach in past for some customers.
[/quote]

✓  ...is where I was going.... ;D