Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vishwasam on August 27, 2015, 12:13:48 PM

Title: Voice platform reporting in Administrator
Post by: Vishwasam on August 27, 2015, 12:13:48 PM: Hi,

I am working on the reporting for GVP and I am able to see the reports in call dashboard and call completion except the VAR action reports.

VAR metrics are configured in each call flow of the the IVR, but still unable to fetch the information

As per the doc: " Note: VAR reporting data is available only for applications that leverage the VAR <log> interfaces described in the Reporting Server Functional Specification."

Is there any place we need to make configuration changes?
Title: Re: Voice platform reporting in Administrator
Post by: Kubig on August 27, 2015, 01:25:16 PM: No, did you implement log attribute to your VXML applications? I am using VAR and all working as expected.
Title: Re: Voice platform reporting in Administrator
Post by: Vishwasam on August 31, 2015, 02:36:13 PM: Kubig,

Thanks for the info .. I implemented log attribute in VXML application but still no go ...

All I get in VAR IVR action usage is ----- Data are not initialized

I am still looking for anything missed in the app.....want to to see if there is some thing i am missing in configuration.
Title: Re: Voice platform reporting in Administrator
Post by: cavagnaro on August 31, 2015, 02:44:01 PM: Then post your configuration...how can we know what you have configured or not? We just follow docs and works.
Title: Re: Voice platform reporting in Administrator
Post by: eugene on September 01, 2015, 06:37:11 AM: Hi Vishwasam, can you double check your voice application's global setting system variable EnableReports is set 'true'

by default it's 'false' when you create the application from Composer assuming that's what you used to build your app.
Title: Re: Voice platform reporting in Administrator
Post by: Dhanasekar on September 05, 2015, 10:56:18 AM: add default application in GA
Title: Re: Voice platform reporting in Administrator
Post by: Kubig on September 07, 2015, 08:11:11 AM: It is not about default IVR app, try to check the properties file or define exactly the property "enableReports" as eugene has mentioned.