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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jank on August 27, 2015, 01:34:49 PM

Title: UCS not strarting up
Post by: jank on August 27, 2015, 01:34:49 PM

Hi guys,

I'm having issues with UCS not strarting up.  Set the UCS account to log On As  default on UCS security tab with full Access to Resources and Environment. Created different accounts. Upgraded UCS and reinstalled different version of Java.UCS Dap is setup as jdbc with Role as Main. Updated the ContactServerDriver.ini file and so on. Current error I'm getting now is:

Can't connect to Configuration Server: Unable to connect to Configuration Server : Exception on reading configuration data
com.genesyslab.cal.exception.CalConnectionException: Unable to connect to Configuration Server : Exception on reading configuration data

Below from the logs:


11:18:53.010 Dbg 29999 [Ucs-Timer] List of Threads: [Reference Handler]DA_; [Finalizer]DA_; [Signal Dispatcher]DA_; [Attach Listener]DA_; [main]_A_; [Ucs-Main]_A_; [Ucs-T
imer]DA_; [PSDK.Timer]DA_; [com.genesyslab.PCT.invoker.cal.pro.ivk]DA_; [com.genesyslab.PCT.invoker.cal.evt.ivk]DA_; [com.genesyslab.PCT.invoker.cal.svc.ivk]DA_; [com.gen
esyslab.PCT.invoker.cal.pro.ivk]DA_; [com.genesyslab.PCT.invoker.cal.evt.ivk]DA_; [com.genesyslab.PCT.invoker.cal.pro.ivk]DA_; [com.genesyslab.PCT.invoker.cal.evt.ivk]DA_
;
11:18:55.420 Trc 04500 Connecting to CONFIG_SERVER '' at host 'vcgenvoicetst01', port 2020
11:18:55.420 Trc 29998 [Ucs-Main] CfgServer con client-side port:null binding-host:null
11:18:55.525 Trc 29998 [Ucs-Main] Connected to Configuration Server on host vcgenvoicetst01:2020 version 8.1.300.16 timeout=60000ms Dbid=99 backupDbid=104
11:18:55.527 Std 29997 [Ucs-Main] Can't connect to Configuration Server: Unable to connect to Configuration Server : Exception on reading configuration data
com.genesyslab.cal.exception.CalConnectionException: Unable to connect to Configuration Server : Exception on reading configuration data
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.open(CalAccessorPSDK.java:436)
        at com.genesyslab.cal.CalServiceImpl.open(CalServiceImpl.java:149)
        at com.genesyslab.icc.contactserver.ContactServerEngine.connectToConfigServer(ContactServerEngine.java:1005)
        at com.genesyslab.icc.contactserver.ContactServerEngine.initInstance(ContactServerEngine.java:422)
        at com.genesyslab.icc.contactserver.ContactServerEngine$4.run(ContactServerEngine.java:1345)
        at java.lang.Thread.run(Thread.java:662)
Caused by: com.genesyslab.platform.applicationblocks.com.ConfigException: Exception on reading configuration data
        at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveObject(ConfService.java:634)
        at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveObject(ConfService.java:356)
        at com.genesyslab.cal.access.psdk.CalAccessorPSDK.open(CalAccessorPSDK.java:337)
        ... 5 more
Caused by: java.lang.IllegalStateException: Connection is not opened
        at com.genesyslab.platform.commons.protocol.AbstractChannel.throwNotOpened(AbstractChannel.java:311)
        at com.genesyslab.platform.commons.protocol.ClientChannel.request(ClientChannel.java:119)
        at com.genesyslab.platform.commons.protocol.ClientChannel.request(ClientChannel.java:97)
        at com.genesyslab.platform.applicationblocks.com.ConfService.retrieveObject(ConfService.java:631)
        ... 7 more


Any ideas that may help?
Thanks

Title: Re: UCS not strarting up
Post by: cavagnaro on August 27, 2015, 01:39:27 PM

Well...pretty obvious. Can't connect to port 2020, a network issue so what does DB has to do with it?
Can you telnet from that server to remote port 2020?
Firewall?
And no, a it was working without testing again is not an option.

Test and return network info

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Title: Re: UCS not strarting up
Post by: jank on August 27, 2015, 01:44:57 PM

Firewall is disabled. Can telnet to Configserver on port 2020.Tested this yesterday and again this morning. Also had IT involved with this and all ports are open.

Title: Re: UCS not strarting up
Post by: Kubig on August 27, 2015, 01:47:02 PM

What versions (exactly) of UCS and confserv are running on the system?

Title: Re: UCS not strarting up
Post by: cavagnaro on August 27, 2015, 03:38:42 PM

Check CfgServer logs too. As Kubig says, versions can be a problem root too.

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Title: Re: UCS not strarting up
Post by: jank on August 31, 2015, 08:21:04 AM

Confserv version is 8.1.300.16
UniversalContactServer version is 8.1.400.15. Will check confserv logs again.
Thanks

Title: Re: UCS not strarting up
Post by: Kubig on August 31, 2015, 08:34:03 AM

The error message " Exception on reading configuration data" almost points to the unsufficient privileges on used account for UCS. Make sure that the default account has not been changed on security level or something like that or just create new account with full access and use it.

Title: Re: UCS not strarting up
Post by: jank on August 31, 2015, 09:11:56 AM

Checked the rights for default and UCS accounts with full access on Resources and environment. Also created a new ucs account with suffiecient access and still the same

Title: Re: UCS not strarting up
Post by: Kubig on August 31, 2015, 09:19:06 AM

So, check the confserv logs for the error or contact Genesys support. Of course, check the release notes,  the issue should be known.