Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: IRD 6.5.0 & 6.5.1
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Hi all,

I have been advised that IRD 6.5.0, which only has the ability to save Strategies either locally or remotely, via the OS has been superceded by IRD 6.5.1, which gives you the ability to save Strategies to Genesys CME. Is this true and, if so, what are the actual benefits of using 6.5.1, as opposed to 6.5.0? Any thoughts?

We have IRD 6.5.1 on order but I was wondering if there were any other benefits...

TIA

Title: IRD 6.5.0
Post by: John Doe on January 01, 1970, 12:00:00 AM

The benefit is that no mapping of drives is required to share strategies between people. Now when you double click on the strategy in IRD it opens rather than telling you the rbn(?) can not be found usually its on someonelses local machine! This new functionality is a big step forward, its made my life easier.

JD

Title: IRD 6.5.0
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Thanks I thought that was about all it was. Useful though, I'm sure!

Title: IRD 6.5.0
Post by: Vic on January 01, 1970, 12:00:00 AM

Here is what I know:
you can store .RBN files (export your strategies)
import functions now works correctly
a bit better object layout
relative masks of custom statistics are shown properly
you can create a much better Queue/RP custom stats

There is no reason why you should not upgrade it should be free, it offers additional stability, as well as there is no need to redesign the strategy.