Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aravind_mano on August 27, 2015, 04:40:54 PM

Title: GVP VAR Reporting
Post by: aravind_mano on August 27, 2015, 04:40:54 PM

Hi,

The VAR IVR Action usage & Last IVR action report does not show any data in Genesys Administrator. The GVP Reporting Server is up and running. In IVR, I have implemented Reporting blocks (ActionStart & Set CallData). Also I have set the EnableReports variable to true. Is any other specific configuration required in MCP or Reporting Service?

Please help me to resolve this problem.

MCP Version: 8.5 | Connections -> Message Server, Reporting Server
RS Version: 8.1.5 | Message Server


Thanks,
Aravind

Title: Re: GVP VAR Reporting
Post by: cavagnaro on August 27, 2015, 04:53:55 PM

What? Same post with another user? Means you work together and doesn't even bother to search nothing before posting...Come on
Do your job first

Enviado de meu C6602 usando Tapatalk

Title: Re: GVP VAR Reporting
Post by: bankleftie on May 11, 2018, 03:58:49 PM

Hi Everybody,

This is an old topic, but I came across it trying to solve the same problem the original poster had.

For me, the solution was to add an additional range of values to the MCP option ems.dc.default.metricsfilter.

The range I added is 136-141. This (according to the GU GVP8 Deployment course guide) corrects the default MCP configuration, which does not generate any VAR reporting data.

Hope this helps somebody out.

-Robert Beard