Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Deba_v2 on September 04, 2015, 07:59:11 AM

Title: Total Dial Count required in CCPulse Template
Post by: Deba_v2 on September 04, 2015, 07:59:11 AM

Is that possible to get the total dials made by an agent in ccpulse agentstat view.

Title: Re: Total Dial Count required in CCPulse Template
Post by: Kubig on September 04, 2015, 08:06:33 AM

Yes, it is possible - create or use current stats based on event EventDialing.

Title: Re: Total Dial Count required in CCPulse Template
Post by: Deba_v2 on September 04, 2015, 08:25:00 AM

Actually i am new to CCpulse. It would be great help if you explain it in details .

Title: Re: Total Dial Count required in CCPulse Template
Post by: Kubig on September 04, 2015, 08:35:39 AM

Use statistic "Total_Dialing_Number" which should be there by default.

Title: Re: Total Dial Count required in CCPulse Template
Post by: Deba_v2 on September 04, 2015, 08:55:24 AM

Hi, It will show all dialled number irrespective of dial mode (Predective, Preview) or these is some specific case .

Title: Re: Total Dial Count required in CCPulse Template
Post by: cavagnaro on September 04, 2015, 10:35:49 AM

Outbound campaigns aren't dialed by Agents, so you are mixing things.
Check StatServer user guide. It has a section detailing all default metrics and objects.
Check Campaign objects and templates.
That is what you want

Enviado de meu C6602 usando Tapatalk

Title: Re: Total Dial Count required in CCPulse Template
Post by: Deba_v2 on September 04, 2015, 08:02:27 PM

Thanks  :)