Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nparodi on September 05, 2015, 04:32:02 PM

Title: New user and new job, inexperienced in genesys
Post by: nparodi on September 05, 2015, 04:32:02 PM: hey guys, i need your help.

in the first interview for a new job.

my future boss, gave me five .pdf

[u]Foundation Framework 8
8 Deployment Framework - Volume One and Two
Genesys IP Foundayions - Volume One
Inbound Voice Routing 8 Foundation[/u]

And five points basic understanding

- Genesys architecture framework
- Components and functions of each
[b]- Deployment types[/b]
- t-server - sip server
- CTI concepts ingregration

i understand most of it points, but i need some help with "DEPLOYMENT TYPES". If you can help me with some examples ...

I'll be very greatful

Regards...
Title: Re: New user and new job, inexperienced in genesys
Post by: nonny on September 06, 2015, 06:08:38 AM: *blink*

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Title: Re: New user and new job, inexperienced in genesys
Post by: Adam G on September 07, 2015, 10:05:50 AM: So, your new boss knows you don't know anything about Genesys but he is prepared for you to train yourself, to support his Platform.

Run - run very fast!
Title: Re: New user and new job, inexperienced in genesys
Post by: Fra on September 07, 2015, 11:24:09 AM: [quote author=adamgill link=topic=9086.msg40728#msg40728 date=1441620350]
So, your new boss knows you don't know anything about Genesys but he is prepared for you to train yourself, to support his Platform.

Run - run very fast!
[/quote]

His post is unconventional, but I don't find it shocking that someone untrained on a niche area is given at the beginning some manuals to start from and get a rough idea about it. Or everyone on this forum was a Genesys guru prior to starting working with it?

If then he is left there in the lurch and, completely unskilled, has got the onus of managing a platform, well, that would really be a totally different conversation..
Title: Re: New user and new job, inexperienced in genesys
Post by: Adam G on September 07, 2015, 11:30:11 AM: I take your point - and, in that case;

Introduction manuals are okay as the first step. But before you jump in with both feet, you really should get some proficient training through a reputable source...
Title: Re: New user and new job, inexperienced in genesys
Post by: Adam G on September 08, 2015, 12:28:32 PM: ...and, to actually answer the question, in the "bigger picture":

Enterprise: Big deployments (generally 500+) - lots of components to be deployed and configured.
Business: Smaller deployments (generally >500) - some components already configured for deployment.
Cloud: Off-Site deployments, based on Enterprise edition.
Hybrid: Off-Site/On-Site (Enterprise or Business editions) deployments.
Title: Re: New user and new job, inexperienced in genesys
Post by: cavagnaro on September 08, 2015, 03:35:16 PM: Maybe his boss means single tenant multi tenant deployments? ISCC? Multi site?

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Title: Re: New user and new job, inexperienced in genesys
Post by: Adam G on September 08, 2015, 03:39:23 PM: Ah... the smaller picture.... ;D
Title: Re: New user and new job, inexperienced in genesys
Post by: cavagnaro on September 08, 2015, 04:39:20 PM: Really? Smaller? Commercial specs are bigger? O.o Since when? lol
Title: Re: New user and new job, inexperienced in genesys
Post by: Adam G on September 08, 2015, 06:37:26 PM: I meant the deployment build.... big, small, site, sub-site, off-site, on-site... same things in different clothes... :)