Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Deba_v2 on September 07, 2015, 04:05:25 AM

Title: DN not getting registered
Post by: Deba_v2 on September 07, 2015, 04:05:25 AM

HI All,
In our setup we are frequents facing an issue . Sometimes DNs are not getting registered in Agent Desktop Application & throwing error "Communication to T-Server Open " . Any one know the Reason & resolution for the issue , kindly suggest .

Title: Re: DN not getting registered
Post by: Deba_v2 on September 07, 2015, 04:54:35 AM

In SIP Logs i am getting below message.

device is out-of-service
10:12:17.632 Trc 36002 Request rejected: error code 58(Out of service)
@10:12:17.6320 [0] 8.1.100.64 send_to_client: message EventError

Title: Re: DN not getting registered
Post by: Kubig on September 07, 2015, 07:59:53 AM

Without fragment of T-Server log covering the issue where the DN comes to be out-of-service no body will be able to help you. Try to be more specific. The mentioned message has nothing to do with Genesys server component, but your agent app (I guess written on PSDK).