Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Green_Land on September 14, 2015, 09:05:27 AM
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Dear All,
i'm new guy in Genesys, i really need your help to teach me how to read OCS logs.
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Are you Genesys certified or work for a Genesys Partner? It may be useful to download Kazimir and Log Visualizer from the Genesys Care website. Plus there are some recorded tutorials/webcasts that cover some OCS and SIP call flow info. If you're completely new to Genesys then diving into log files straight away may do your head in :)
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huy.tranquoc,
I strongly suggest you remove sensitive information (names, phone numbers, contract details etc) before posting here your logs.
Fra
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@nony: i work for partner ^^
@Fra: i really thank you so much, this is greate exp for me.
i need some exp for reading OCS logs, so pls teach me
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Just open, start a campaign and search it's name and analyze it. No way to guide you
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thanks guys, i'm trying ^^
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I am using Kazimir or SipSpan for this purposes. but SipSpan is more powerfull. Good luck ;)
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Where can we download SipSpan please ??
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There is a lot of detail in OCS logs, so much so that I don't think it would be practical or feasible to try to teach it all to you in a forum such as this.
The best way would be to sit down with a colleague who can go through all the elements in the log with you.
If you don't have a colleague who knows OCS then:
1. Do the Genesys Outbound training
This won't teach you how to read the logs, but it will give you the basic understanding that you will need before you can try reading them.
2. Search for Outbound TOIs on the Genesys website, I think there is an Outbound trouble shooting one which will give you some pointers to what is in the logs.
3. Search the Genesys Knowledgebase for outbound articles , they sometimes have log snippets in them
4. Set up your own outbound test environment, try some things and read the logs to work out what it is telling you.
5. Read OCS logs, lots of them.
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@caratacus: many thanks your suggestions. i am following that.
but, if you don't mind, i would like ask something that i saw in OCS logs, with each camapaign i saw Chains - Created: xxx; Deleted:xxx; Records - Created: xx; Deleted:xxxx
what do Chains - Delete and Records - Delete mean?
thank you so much
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Chains are the records read from each calling list
Deleted are treated ones
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[quote author=Green_Land link=topic=9100.msg40877#msg40877 date=1442891020]
@caratacus: many thanks your suggestions. i am following that.
but, if you don't mind, i would like ask something that i saw in OCS logs, with each camapaign i saw Chains - Created: xxx; Deleted:xxx; Records - Created: xx; Deleted:xxxx
what do Chains - Delete and Records - Delete mean?
thank you so much
[/quote]
Hi Green_land,
I guess you are seeing that line in the campGrMsg block.
Chains created is the number of chains that have been retrieved from the calling list database to be processed by OCS, deleted is the number of those chains that have been finished with.
Records created and deleted is the same, except that it is a count of the number of records rather than chains as each chain can have multiple records.
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Given the questions being asked, it sounds like the concept of "chains" might be an issue.
A chain is a string of records that Genesys considers multiple records for the same customer. For example you might have a home, mobile, and business number for one person. These would all be inserted into the calling list with the same chain_id value, but each would have a different chain_n value.
Like so:
Customer 1 - Home - chain_id = 1 and chain_n = 0
Customer 1 - Mobile - chain_id = 1 and chain_n = 1
Customer 1 - Business - chain_id = 1 and chain_n = 2
Customer 2 - Home - chain_id = 2 and chain_n =0
The above represents 4 "records", but only 2 "chains".
So to put it in even simpler terms:
records = contact numbers
chains = customers