Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gohan on September 14, 2015, 03:04:47 PM

Title: Problem when installing Knowledge Manager
Post by: Gohan on September 14, 2015, 03:04:47 PM

Hi all,

i am trying to install Knowledge Manager, when i do i get the following error:
Supported Sun's JRE version (higher than 1.6.1_26 and less than 1.7.0) was not found.The installation will continuewithout binding to java
Attached the screenshot.
The version of KM is 8.5.
I have jre 1.6 and 1.7 already installed, i have set the JAVA_HOME variable to jre 1.6 but i still have the problem.
Any idea please.
Thank you.

Title: Re: Problem when installing Knowledge Manager
Post by: raza990 on September 15, 2015, 07:34:53 AM

Have you put JAVA path in KnowledgeManager.bat, under installation directory ?

Title: Re: Problem when installing Knowledge Manager
Post by: Gohan on September 15, 2015, 07:41:11 AM

Thank you for the answer.
no, i aborted the installation when i got the error message.
Should i continue and put the java path in the .bat file?

Title: Re: Problem when installing Knowledge Manager
Post by: Gohan on September 15, 2015, 07:48:59 AM

it works now.
i continued the installation and i put the java path as you indicated.
Thank you very much.

Title: Re: Problem when installing Knowledge Manager
Post by: raza990 on September 16, 2015, 07:15:35 AM

[quote author=Gohan link=topic=9102.msg40824#msg40824 date=1442303339]
it works now.
i continued the installation and i put the java path as you indicated.
Thank you very much.
[/quote]

Great  :)